Sometimes brands go through moments of crisis that damage their reputation and surround them with an atmosphere of negative opinions. And...

Your number one communications goal during any crisis situation is to protect the integrity and reputationof your organization.  This is esp

Follow these 10 steps, and you should find the light at the end of the tunnel.

In the event of a crisis, the news media and other parties, including employees, will want to know basic information regarding the event – a

Transitions. They can sure be hell to an organization.  Going from one leader to another is always a scary and unsure time.   Losing a trust

At its core, crisis communication is simply very good communication done very quickly. Communicating during a crisis can be difficult. All t

A rebrand may be order – but a change of culture and crisis planning should be top of the agenda, as this will be a communications case stud

Prepare –Post terms of use, disallow profanity, stay in your lane. Monitor – Keep a close eye on all outlets – in time of crisis monitor...

Your number one communications goal during any crisis situation is to protect the integrity and reputation of your organization. This is...

Something bad happens, and you go around the table asking about next moves.

Sometimes you just want to hide in the bushes. When everything goes wrong, you want to stick your head in the sand and wait for the storm to

Know when to stop. If you are in hole, don’t dig it deeper – stop, think it through and pivot back to a safe talking point. The more you dig

1. Everyone is a citizen journalist today. Before you send in Jack Bauer to pull some guy off an aircraft, remember that dozens of lenses ar

There many examples of how not to handle these situations.  Many administrations have chosen to keep their heads down, praying that nothing